FAQ
Frequently asked questions
Quick answers about accounts, courses, payments and certificates.
Getting started
Who are the courses for?
Students, lecturers, researchers and journal managers who want to improve their research, writing and publishing skills. Each course page shows its level: Beginner, Intermediate or Advanced.
How do I create an account?
Click Register at the top of the page, fill in your name, email and password, then confirm your email. Creating an account is free.
I forgot my password. What should I do?
On the login page, click Lost your password? and enter your email. You will receive a link to set a new password. Check your spam folder if it does not arrive within a few minutes.
Courses and learning
Are the courses live or recorded?
Most courses are self-paced, with recorded video lessons, readings and quizzes you can take at any time. Live workshops and bootcamps are announced separately with a fixed schedule.
How long do I have access to a course?
Once enrolled, you can open the course materials at any time, at your own pace.
Can I study on my phone?
Yes. The site works in any modern browser on phones, tablets and computers. Your progress is saved to your account, so you can switch devices.
Are there free courses?
Yes. Free courses are marked Free in the catalog. You only need an account to enroll.
Payment
How do I pay for a course?
Choose a course, click Enroll, and follow the checkout steps. The available payment methods are shown at checkout. Access opens automatically once payment is confirmed.
My payment went through but the course is still locked.
Confirmation is usually quick, but some methods take longer. If the course is still locked after one hour, contact us with your payment proof and registered email.
Can my institution pay for a group?
Yes. We offer group enrollment and institutional training with an official invoice. Contact us with the number of participants and the courses you need.
Can I get a refund?
Refund requests are handled according to our Refund Policy. Please contact us with your order details and the reason for your request.
Certificates
How do I get a certificate?
Complete all lessons and score at least 70 on the final quiz. Your certificate is then issued in your dashboard with a unique number.
What if I fail the final quiz?
You can review the lessons and retake the quiz. Your latest passing score is used for the certificate.
The name on my certificate is wrong. Can it be changed?
Yes. Contact us with your certificate number and the correct name, including academic titles, and we will reissue it.
How can someone check that my certificate is real?
Anyone can enter the certificate number on our verification page to see who it was issued to, for which course, and when.
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